Yukti Solutions Private Limited

Comprehensive Legal Policies for Software-as-a-Service Operations

Introduction

Yukti Solutions Private Limited (“Yukti Solutions,” “we,” “us,” or “our”) operates as a leading provider of Software-as-a-Service (SaaS) solutions through its platform at https://yuktisolutions.com (“Website”). The following policies govern your engagement with our services, clarify your rights and obligations, and explain our procedures regarding your personal information, payment transactions, dispute resolution, use of cookies, and adherence to international data protection standards. By accessing or utilizing our services, you expressly agree to be bound by these terms and policies.

Definitions:
  • User: Any individual or legal entity who accesses or utilizes Yukti Solutions’ services.
  • Services: The SaaS offerings, content, products, and related support delivered by Yukti Solutions.
  • Account: The registered user profile created to utilize Yukti Solutions’ services.
  • Personal Data: Information that identifies, relates to, describes, or can reasonably be linked to an individual.
  • Cookies: Small text files stored on a user’s device to enhance the user experience and functionality of the website.

Terms of Use

1. User Obligations

Users are required to use Yukti Solutions’ services solely for lawful purposes and in compliance with these Terms of Use. Users are responsible for safeguarding their account credentials and for any activity conducted under their account.

2. Account Registration

Certain features may require users to create an account by providing accurate, complete, and up-to-date information. Users must maintain and promptly update their information to ensure accuracy and completeness.

3. Authorized Use

The services are provided exclusively for users’ internal business use, subject to compliance with all applicable laws and regulations. Users may not sublicense, resell, or transfer access to any third party without Yukti Solutions’ prior written consent.

4. Prohibited Conduct
  • Unauthorized access to or use of the services or data.
  • Uploading or disseminating viruses, malware, or other harmful code.
  • Violation of any applicable law, regulation, or third-party rights.
  • Reverse engineering, decompiling, or attempting to extract source code from our software.
  • Disrupting or interfering with the integrity, security, or performance of the services.
5. Intellectual Property Rights

All intellectual property rights in the services, content, and software are owned by Yukti Solutions or its licensors. Users are granted a limited, non-exclusive, non-transferable license to utilize the services in accordance with these terms. Unauthorized use is strictly prohibited.

6. Termination

Yukti Solutions reserves the right to suspend or terminate user access to the services at any time, with or without notice, for violations of these terms or for any reason deemed appropriate at our sole discretion. Upon termination, all rights granted to the user shall immediately cease.

Privacy Policy

1. Data Collection

We collect personal data that users provide during registration, usage of our services, support requests, and via cookies or similar technologies. This information may include, but is not limited to, names, contact details, account credentials, usage data, and payment information.

2. Use of Personal Data

Personal data may be used to:

  • Deliver and enhance our services.
  • Communicate important updates regarding user accounts and our services.
  • Process payments and manage subscriptions.
  • Ensure security and prevent fraudulent activities.
  • Comply with legal and regulatory obligations.
3. Data Storage and Security

We use industry-standard security measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. This includes encryption, access controls, and regular security assessments.

4. Data Sharing

We do not sell personal data. Personal data may be shared with trusted third-party service providers (such as payment processors or cloud hosting providers) strictly as necessary for service delivery and subject to confidentiality obligations. Data may also be disclosed to comply with applicable law or to protect our legal rights.

5. User Rights

Users have the right to access, correct, update, or request the deletion of their personal data. Requests to exercise these rights may be submitted as outlined in the contact section below. Users may also opt out of non-essential communications at any time.

6. GDPR Compliance

Yukti Solutions adheres to the General Data Protection Regulation (GDPR) for users within the European Union. Under GDPR, users have enhanced rights regarding their personal data, including:

  • The right to access and obtain a copy of personal data.
  • The right to rectify inaccurate or incomplete data.
  • The right to request deletion of data (“right to be forgotten”).
  • The right to restrict or object to the processing of data.
  • The right to data portability.
  • The right to withdraw consent at any time, where processing is based on consent.
  • The right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact privacy@yuktisolutions.com. We will respond in accordance with applicable laws and regulations.

7. Contact Information

For privacy-related inquiries or to exercise your data protection rights:

Email: privacy@yuktisolutions.com
Address: Yukti Solutions Private Limited, D-371, Khyala, New Delhi - 110018, India

Refund Policy

1. Refund Eligibility

Refunds may be issued for eligible subscription payments when technical issues or service dissatisfaction occur, provided the refund request is submitted within 14 days of the payment date. Refunds are not available for usage after the trial period or for fully consumed services.

2. Refund Process

To request a refund, please contact support@yuktisolutions.com with your account information, payment reference, and the reason for your request. All refund requests will be reviewed, and users will be notified of the outcome within 7 business days.

3. Refund Timelines

Approved refunds will be processed within 10 business days to the original payment method.

4. Exceptions
  • No refunds will be issued for services used or subscriptions after the 14-day window.
  • No refunds will be granted in cases of Terms of Use violations or abuse of the platform.
5. Refund Dispute Resolution

If you wish to contest a refund decision, you may escalate the matter in accordance with the Arbitration Clause or contact our support team at support@yuktisolutions.com

Arbitration Clause 1. Dispute Resolution Process

All disputes, controversies, or claims arising from these policies or the use of Yukti Solutions services shall first be addressed through amicable negotiations. Should the parties fail to resolve the dispute within 30 days, the matter shall be submitted to binding arbitration.

2. Governing Law

These policies are governed by and construed in accordance with the laws of India.

3. Arbitration Procedures

Arbitration will be conducted by a sole arbitrator jointly appointed by both parties in accordance with the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be New Delhi, India. The language of arbitration shall be English.

4. Jurisdiction Subject to the arbitration clause above, the courts of New Delhi will retain exclusive jurisdiction over any matters not subject to arbitration.

Cookies Policy

1. Types of Cookies

The following categories of cookies are utilized on our website:

  • Essential Cookies:
    • Necessary for the core operation of our website and services.
  • Performance Cookies:
    • Used to collect anonymized data for service improvement.
  • Functionality Cookies:
    • Retain user preferences and enhance overall experience.
  • Analytics Cookies:
    • Facilitate the analysis of website usage and visitor trends.
2. Purpose of Cookies

Cookies enable the provision of a personalized experience, the retention of user preferences, performance optimization, and the analysis of usage trends.

3. User Consent

By continuing to use our website, users consent to our use of cookies as described in this policy. Users will be notified of cookie usage upon their initial visit.

4. Managing Cookies

Users may disable or delete cookies via their browser settings. Please note that disabling essential cookies may impact service functionality.

Contact Information

For any further queries or concerns regarding these policies, please contact:

Email: info@yuktisolutions.com
Address: Yukti Solutions Private Limited, 708, 8th Floor, Westend Mall, Janapuri, New Delhi - 110058, India

These policies are effective as of 1st January 2026 and are subject to periodic updates. Users will receive notification of significant changes via our website or by email.